Support Tickets
Product Registration

Welcome to INFRASONIC website.
Support Tickets
Support > Tickets

Name Antoni
Date 28-06-2017 (Wed)
category Deux
Serial No SMK080302039
ㆍvote: 0  ㆍhit: 1370      
DEUX cannot be detected by MacBook
I have been keeping my DEUX many years and never use since i bought because I tried on my PC and Mac but they failed to recognise it.

Now i decided to solve all these technical problem. Else it is wasted. 
I have powered up the DEUX with an adapter and it is ON properly now. 
Hope you may advise further.

1) I am using MACBOOK AIR spec as attached. What else MAC accessories i need to have in order to connect DEUX to my Macbook ? So far i am using a connector FIREWIRE-USB 
to connect to my MAC but no response. Please comment. 

2) I can't find deux driver for MAC from your website (see attachment) when i click Mac and under Deux Tab. Does Mac support DEUX ? Can you please advise ?

3) what is audio interface software that can support DEUX ? can i use AUDACITY ?

4) i also tried to install driver to my Windows Desktop using INFRASONIC_DeuX_V2.01.01_XPVISTAWIN7(20100226)_FREEMixer . After install cannot find the "Deux panel" while system said it is running. see attach picture at

5) Must i use FreeMixer interface by Infrasonic ? or i can use audacity / other software ?
Look forward to hearing from you asap.







No Category     Subject Date Hit
228 Windy6 Frimware Error 2019-10-09 11
227 M49 M49 on windows 10 2019-08-27 39
226 Deux Deux driver crash with blue screen on windows 7 x64 2019-08-11 38
225 UAX2 ap3331 speaker stand 2019-03-16 137
224 UAX2 UAX2 Drivers never worked in my computers w7 and w10 2019-01-27 208
223 UAX2 Driver UAX2 [1] 2018-09-02 434
222 Amon amon problems 2018-09-01 546
221 UAX2 uax2 linux driver 2018-08-09 524
220 Deux Infrasonic Deux stoped working after installing High Sierra 2018-06-12 570
219 UFO Can't install the UFO driver on PC 2018-04-03 753
218 Amon driver trouble [1] 2018-02-13 1024
217 UFO Blow 5D Cutoff 2017-09-10 1181
216 Quartet Quartet Driver for Windows 10-64 distorted output [1] 2017-09-01 2354
215 Deux DEUX cannot be detected by MacBook 2017-06-28 1370
214 Amon Problems with usb drivers amon infrasonic 2017-06-27 1875
213 UAX2 Mac Sierra Drivers [1] 2016-12-03 5061
212 Windy6 My windy 6 It turns, but does not recognize the driver. connects and reconnects devices says, does n.. 2016-10-12 3066
211 Quartet Screen of death 2016-10-12 4714
210 Quartet Have a trouble, some parts is burn. 2016-09-25 5573
209 Amon Amon not found in macos sierra [5] 2016-09-23 12301

Copyright © 2019, SIMS Corp. All Rights Reserved / Mail: Privacy Policy | Terms & Conditions | Other Sites : SIMS | JamMate | Clive    [Admin]