Drivers
Manuals
Brochures
Wallpapers
FAQ
FAQ
Support Tickets
Warranty
RMA
Product Registration
 

 
 
Welcome to INFRASONIC website.
Support Tickets
Support > Tickets



Name Blank
Date 19-01-2012 (Thu)
category Quartet
Serial No SMC100500602
Brand INFRASONIC
Model Quartet
Country Japan
E-mail N/A
ㆍvote: 0  ㆍhit: 4047      
Hibernation Problem - High CPU Usage Rate
I found the CPU usage rate of "hardware interrupt" remains at high level (30-40%) on my Windows 7 32-bit system with Quartet installed, everytime after the system recovers from "sleep mode".  I checked the system with "KrView" (MS-provided kernrate viewer ) and found "wdmqua" in the log.
 
-----------------------------
Results for Kernel Mode:
-----------------------------
OutputResults: KernelModuleCount = 208
Percentage in the following table is based on the Total Hits for the Kernel
Time   4321 hits, 25000 events per hit --------
 Module                                Hits   msec  %Total  Events/Sec
intelppm                               2770       5460    64 %    12683150
halmacpi                                910       5460    21 %     4166666
yk62x86                                 421       5460     9 %     1927655
ntkrnlpa                                134       5460     3 %      613553
wdmqua                                   52       5460     1 %      238095
ndis                                     13       5460     0 %       59523
nvlddmkm                                  7       5460     0 %       32051
portcls                                   7       5460     0 %       32051
win32k                                    4       5460     0 %       18315
cdd                                       1       5460     0 %        4578
USBSTOR                                   1       5460     0 %        4578
msahci                                    1       5460     0 %        4578
================================= END OF RUN ==================================

Then I uninstalled Quartet driver (1.24.10) and the symptom of "hardware interrupts" high CPU usage disappeared.
I repeated install/uninstall several times to make it sure that the symptom is reproduced.
 
It seems to be quite natural to assume Quartet driver causes the trouble, IMO.
I strongly hope this to be fixed soon.
 
name icon Balint
2012-07-08 08:14
Dear Customer,

Thank you for contacting us and for the detailed description of the problem.
I'm sorry for the inconvenience this issue may have caused.
Please run the following command line as administrator:
"sc config intelppm start= disabled"
Alternatively you can edit the registry key directly in Regedit: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Intelppm  -> change the 'Start' value to '4'.
This should fix your increased CPU load after resumes.
I shall be pleased to provide further assistance if it is required.
Thank you.

Best Regards,
SIMS Corp.
   
name icon Blank
2012-07-17 00:01
Dear Balint,

Thank you very much for offering a solution.
I gave it a try but unfortunately the situation wasn't improved.
I would be happy if your development team would regard this a ploblem and solve it in the next version.
Thank you again for your kindest assistance.

Regards
   
 

Amon

Deux

UFO

Windy6

M49

Quartet

UAX2
INFRASONIC
No Category     Subject Date Hit
91 Quartet Screen of death 2016-10-12 59
90 Quartet Have a trouble, some parts is burn. 2016-09-25 100
89 Quartet Broken I/O cable 2016-06-29 149
88 Quartet Free Mixer [1] 2016-02-16 915
87 Quartet Driver issue 2016-01-21 2008
86 Quartet Quartet pci-e comparable? 2015-12-05 2824
85 Quartet music with a noise, run MEMTEST normal? 2015-11-03 3665
84 Quartet Quartet makes noises like clicks and pops in output [5] 2015-09-28 2901
83 Quartet random crackle [3] 2015-08-17 4632
82 Quartet Problem with Quartet drivers 1.25.04 [3] 2015-07-29 4383
81 Quartet NOISES ON QUARTET 2015-06-15 4230
80 Quartet Quartet in Mac OS 2015-03-30 4212
79 Quartet A final quartet driver for Windows?? [1] 2015-01-12 4607
78 Quartet Erternal I/O Cable - broken 2015-01-04 4637
77 Quartet Quartet driver 1.24 reset and BSODs 2014-12-31 4459
76 Quartet Quartet no input signal with cheap headset mic [1] 2014-11-20 4368
75 Quartet windows 8.1 2014-11-02 4017
74 Quartet QUARTET ACCIDENT 2014-10-06 4248
73 Quartet win7 x64 crashing using infrasonic Quartet [4] 2014-06-30 4714
72 Quartet Quartet unavailable under Windows XP Mode virtualization 2014-06-12 3925
12345
 

Copyright © 2016, SIMS Corp. All Rights Reserved / Mail: tech1@simsaudio.com Privacy Policy | Terms & Conditions | Other Sites : SIMS | JamMate | Clive    [Admin]