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¤ýName Michael
¤ýDate 31-03-2013 (Sun)
¤ýcategory Quartet
¤ýSerial No SMC080500644
¤ýBrand INFRASONIC
¤ýModel Quartet
¤ýCountry Germany
¤ýE-mail mastrcode@hotmail.de
¤ývote: 0  ¤ýhit: 20455      
Clicks/Crackles at Win starup, Samplerate/Latency issues
Hi!
After changing from Windows XP (32 bit) to Windows 7 (64 bit) i have crackles and clicks while playing any sound after booting (even the Windows startup sound is playing). This problem Just disappear after a new reboot. In Windows XP it all worked fine.

My second issue: in XP i was able to change my samplerate (with Quartet's Auto mode) in my DAW's audio settings and it also automatically changed in Quartet's Driver panel. But since Win 7 this is no more possible and i have to switch to Quartet's "Lock" mode and change the samplerate manually after changing it in my DAW's. Same problem with Latency settings. In XP all worked fine, in Win 7 this doesn't.

My system:
Windows 7 Ultimate (64 bit)
4 GB RAM
CPU: AMD Athlon 64 X2 Dual Core Processor 6000+
Mainboard: Elitegroup A780GM-A Black Edition
GPU: Nvidia GeForce 9600 GT
Used DAW's: Steinberg Cubase 5 (32 bit), Ableton Live 8 (32 bit)/Live 9 (64 bit), Propellerhead Reason 6.5 (32bit and 64 bit)

Greets
Michael

Edit: I now found and installed the new driver version 1.25.04. Now changing samplerate/latency works fine in Reason 6.5. But in Cubase and Ableton Live it still doesn't.
 
name icon Admin
2013-07-03 07:18
Dear Michael,

Thank you for contacting us.
I'm glad to hear that most of the issues were resolved by driver v1.25.04
The latency can be changed within Cubase, just make sure, that no other ASIO applications are running when adjusting the buffer setting. Please see the screenshot for your reference below:
http://simsaudio.co.kr/support/cubase.png
This applies to Ableton Live as well.
Regarding the clicks/crackles after cold startup, have you tried to install Quartet in the 2 other available PCI slots? It may solve that problem, there was no exact information on the IRQ layout in the mainboard's manual though.
I'm looking forward to your kind feedback and I shall be pleased to provide further assistance if it is required.
Thank you.

Best Regards,
SIMS Corp.
   
name icon S.R.
2013-10-09 23:34
Hi, have the same Problem under a fresh win 7 installation....
ableton live9  is my DAW.
http://vimeo.com/76512677
The video show the problem when the latency is changed.
And second I have the same sound Problem in a emty Ableton live set with
dropouts .
i test a lot deaktivated firewall and choose optimal Setting .but nothing helps ...
I hope i can see a better driver but the list show only Beta win 8 driver for Quartett..
My audio Card is build in and the Number  to become a Ticket is difficult to read...
   
 

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