Drivers
Manuals
Brochures
Wallpapers
FAQ
FAQ
Support Tickets
Warranty
RMA
Product Registration
 

 
 
Welcome to INFRASONIC website.
Support Tickets
Support > Tickets



¤ýName Michael
¤ýDate 31-03-2013 (Sun)
¤ýcategory Quartet
¤ýSerial No SMC080500644
¤ýBrand INFRASONIC
¤ýModel Quartet
¤ýCountry Germany
¤ýE-mail mastrcode@hotmail.de
¤ývote: 0  ¤ýhit: 20632      
Clicks/Crackles at Win starup, Samplerate/Latency issues
Hi!
After changing from Windows XP (32 bit) to Windows 7 (64 bit) i have crackles and clicks while playing any sound after booting (even the Windows startup sound is playing). This problem Just disappear after a new reboot. In Windows XP it all worked fine.

My second issue: in XP i was able to change my samplerate (with Quartet's Auto mode) in my DAW's audio settings and it also automatically changed in Quartet's Driver panel. But since Win 7 this is no more possible and i have to switch to Quartet's "Lock" mode and change the samplerate manually after changing it in my DAW's. Same problem with Latency settings. In XP all worked fine, in Win 7 this doesn't.

My system:
Windows 7 Ultimate (64 bit)
4 GB RAM
CPU: AMD Athlon 64 X2 Dual Core Processor 6000+
Mainboard: Elitegroup A780GM-A Black Edition
GPU: Nvidia GeForce 9600 GT
Used DAW's: Steinberg Cubase 5 (32 bit), Ableton Live 8 (32 bit)/Live 9 (64 bit), Propellerhead Reason 6.5 (32bit and 64 bit)

Greets
Michael

Edit: I now found and installed the new driver version 1.25.04. Now changing samplerate/latency works fine in Reason 6.5. But in Cubase and Ableton Live it still doesn't.
 
name icon Admin
2013-07-03 07:18
Dear Michael,

Thank you for contacting us.
I'm glad to hear that most of the issues were resolved by driver v1.25.04
The latency can be changed within Cubase, just make sure, that no other ASIO applications are running when adjusting the buffer setting. Please see the screenshot for your reference below:
http://simsaudio.co.kr/support/cubase.png
This applies to Ableton Live as well.
Regarding the clicks/crackles after cold startup, have you tried to install Quartet in the 2 other available PCI slots? It may solve that problem, there was no exact information on the IRQ layout in the mainboard's manual though.
I'm looking forward to your kind feedback and I shall be pleased to provide further assistance if it is required.
Thank you.

Best Regards,
SIMS Corp.
   
name icon S.R.
2013-10-09 23:34
Hi, have the same Problem under a fresh win 7 installation....
ableton live9  is my DAW.
http://vimeo.com/76512677
The video show the problem when the latency is changed.
And second I have the same sound Problem in a emty Ableton live set with
dropouts .
i test a lot deaktivated firewall and choose optimal Setting .but nothing helps ...
I hope i can see a better driver but the list show only Beta win 8 driver for Quartett..
My audio Card is build in and the Number  to become a Ticket is difficult to read...
   
 

Amon

Deux

UFO

Windy6

M49

Quartet

UAX2
INFRASONIC
No Category     Subject Date Hit
245 Windy6 Windows 10. Windy 6. WORKING 2023-03-09 1436
244 Amon Windows 11 2022-10-23 1999
243 Quartet Drivers update 2022-05-26 2947
242 Quartet Quartet balanced connection to Blow 5 2022-04-16 1998
241 UAX2 pantalla azul win 10 uax2 2022-01-29 1965
240 Quartet Infrasonic is DEAD 2022-01-28 2222
239 UAX2 Windows 10 Blue Screen Problem Incomplete Solution 2022-01-21 1857
238 Quartet Windows 10 drivers ASIO [2] 2022-01-15 2728
237 UAX2 UAX2 Windows Blue Screen Error (ifsuax2a.sys) [2] 2021-06-23 2791
236 Amon Protection mode - Blow5# 2021-02-18 3283
235 UFO UFO driver for Win10 [2] 2020-12-14 3103
234 Quartet Weak input signal [1] 2020-09-07 4928
233 Amon AMON driver 64bit in Catalina(mac os) [1] 2020-07-13 5041
232 Quartet driver quartet for W10 [2] 2020-06-01 6407
231 Windy6 Windy 6 Catalina 2020-05-24 4335
230 Quartet quartet panel stars and inmediatly shuts off 2020-04-23 5442
229 Amon AMON DRIVER for WINDOW 10 2020-04-11 7263
228 Windy6 Frimware Error [3] 2019-10-09 4611
227 M49 M49 on windows 10 2019-08-27 4431
226 Deux Deux driver crash with blue screen on windows 7 x64 2019-08-11 4276
12345678910,,,13
 

Copyright © 2024, SIMS Corp. All Rights Reserved / Mail: tech1@simsaudio.com Privacy Policy | Terms & Conditions | Other Sites : SIMS | JamMate | Clive    [Admin]