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ㆍName Gregory
ㆍDate 15-02-2013 (Fri)
ㆍcategory Amon
ㆍSerial No ANK12B0749BLK
ㆍBrand INFRASONIC
ㆍModel AMON
ㆍCountry Russia
ㆍE-mail frostedera@gmail.com
ㆍvote: 0  ㆍhit: 8902      
Usb Device Not Recognized
Hello, I got a problem with soundcard "Amon".
OS Windows 7 Ultimate x64, latest updates are installed, drivers for card is installed too.
That is problem: when i am connecting USB cable, the soundcard is very often not recognized, and appears this message "Usb Device Not Recognized".
I changed USB cable, but it didn't help. And if card is recognized, sometimes sound becomes muted.
How to fix it? Please, help me.
P.S I have clearly intstalled OS...
 
name icon Balint
2013-02-20 04:47
 Dear Gregory,

Thank you for contacting us.
I'm sorry to hear about this issue and any inconvenience it may have caused.
Please let me know the model number of your motherboard.
Generally speaking Amon should be recognized stably if it is connected directly to an on-board USB port. Make sure that it is not 3.0 and no USB hub is involved.
Based on my experience even a 5 meter long USB cable should not be problem in these circumstances.
I hope this helps and I'm looking forward to your kind feedback.
Thank you.

Best Regards,
SIMS Corp.
   
name icon Gregory
2013-02-21 23:01
 《Re》Balint 님 ,
Serial number of my motherboard is GIGABYTE GA-MA78LMT-US2H (rev. 3.5) , I already checked my soundcard on another computer, Amon is recognized as "Unknow Device". I'm don't use USB Hub.
   
name icon Balint
2013-03-05 08:55
 Dear Gregory,

If you have tested AMON with different USB cables on different computers and all of you give the "unknown device" error massage, I'm afraid that a hardware failure is involved.
Please contact the place of purchase for RMA.
In case the warranty period has expired and the place of purchase refuses to help, please contact us again and we'll find a solution for you.
Thank you for allowing us to be of service to you.

Best Regards,
SIMS Corp.
   
name icon satnet
2014-08-22 18:28
 《Re》Balint 님 ,I have the same problem. amon disconnected from usb.driver bad work .sound disappears appear clicks. month I can not do anything about it. please help
   
name icon satnet
2014-08-22 18:50
 just do not work the handle on the panel of the card .only headphone volume
   
 

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